Video Review Services: Transforming Carrier Risk Mitigation

Video Review Services:

Transforming Carrier Risk Mitigation

Published on 4/24/2024 by MNS1 Express inc.

In today’s world of transportation and logistics, safety is paramount. Carriers face immense pressure to not only ensure the efficiency of their operations but also to safeguard against potential risks and liabilities. With the advent of advanced technology, the role of dashcams has evolved from mere recording devices to sophisticated tools capable of real-time event detection. AI-powered dashcams now offer carriers a game-changing ability to detect and alert on various unsafe driving behaviors, from distracted driving to speeding and beyond.

The Power of AI-Powered Dashcams

Although Dashcams equipped with AI capabilities can detect a range of unsafe behaviors that are often linked to future crash likelihood. These include violations such as failure to yield right-of-way, failure to obey traffic signs, and reckless driving. The American Transportation Research Institute’s 2022 report highlights these predictors, underlining the significance of identifying and addressing such behaviors proactively.

Unlike traditional safety devices like electronic control modules (ECMs) and electronic logging devices (ELDs), AI-powered dashcams have the advantage of detecting a broader array of unsafe driving instances. However, managing this vast amount of data can be overwhelming for carrier safety compliance departments.

The Role of Video Review Services (VRS)

To maximize the benefits of AI-powered dashcams, carriers are turning to Video Review Services (VRS). VRS providers offer expert review of video clips, helping carriers identify and address unsafe driving alerts effectively. This outsourcing of video review not only saves time and resources but also ensures that every instance deserving attention receives it.

Mark Schedler, senior editor at J. J. Keller & Associates Inc., emphasizes the legal and risk mitigation needs for VRS. Large amounts of unchecked data could work against carriers in negligent supervision claims following an accident. Plaintiffs’ attorneys can subpoena data showing unsafe driving behavior, highlighting the importance of diligent review and action.

Case Study: Enviro-Eze Transport Inc.

Enviro-Eze Transport Inc., a leading Canadian transportation, and logistics provider, recognized the value of AI-powered dashcams and VRS in enhancing safety. After exploring various options, Enviro-Eze partnered with J. J. Keller, adopting VideoProtects AI-powered dashcams and the J. J. Keller Video Review Service.

Jeff Rooyakkers, operations manager at Enviro-Eze, shares their success story. In the first year of implementing VideoProtects and VRS, the company saw significant improvements. They were able to reduce driver cellphone usage and detect numerous unsafe driving behaviors promptly.

How VRS Works

A VRS screens videos, passing along only scored events to carriers. Therefore this approach reduces the number of events carriers need to review, focusing their attention on critical issues. J. J. Keller’s Video Review Service employs a scoring system for consistency, ensuring that carriers receive relevant and actionable alerts.

Enviro-Eze’s Rooyakkers highlights the trust built with drivers through VRS-generated driver report cards. Due to these reports, based on real video reviews, offer drivers transparent feedback for improvement, fostering a culture of safety.

Best Practices for Implementation

Before implementing a VRS, carriers are advised to undergo a test period of two to three months. While this period allows carriers to ensure the VRS captures events important to them, building trust in the partnership. It’s still crucial to involve drivers in the process, addressing any concerns and emphasizing the coaching and learning aspect of dashcams.

J. J. Keller’s Video Review Service helps clients optimize their dashcams through Encompass Video Event Management and VideoProtects Video Management. Also, the service includes evaluation of driver and system behavior, fine-tuning of camera settings, training recommendations, recordkeeping, and ongoing support.


In conclusion, Video review services are revolutionizing carrier risk mitigation by offering a proactive approach to identifying and addressing unsafe driving behaviors. With AI-powered dashcams and expert VRS support, carriers can not only exonerate drivers in the event of accidents but also prevent future incidents. Enviro-Eze Transport Inc.’s success story with J. J. Keller’s solutions highlights the tangible benefits of this technology. As the transportation industry evolves, embracing these tools is not just about compliance but about fostering a culture of safety and responsibility. By leveraging the power of AI and expert review, carriers can navigate the road ahead with confidence.

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